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Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the Pestana Casino Park website, mobile app, or related services (the "Services"). By accessing or using the Services, you agree to be bound by these terms.

1. Acceptance of the Terms

You must read and accept these Terms before using our Services. If you do not accept these Terms, please refrain from accessing the platform.

2. Eligibility Requirements

To use the Services, you must:

  • Be at least 18 years old (21 in some jurisdictions)
  • Not be a resident of any jurisdiction where gambling is prohibited
  • Provide accurate and complete information about yourself during registration

3. Geographic Restrictions

We reserve the right to restrict access to our Services based on your location or other factors.

4. Account Registration Rules

To create an account, you must:

  • Fill out the required registration form accurately
  • Agree to these Terms
  • Verify your email address and identity (if applicable)

5. One-Account-per-User Policy

You are only allowed one account on our platform per person. Creating multiple accounts is considered abuse and may result in account suspension or closure.

6. Identity Verification and KYC

We may require you to verify your identity before accessing certain features or services, including deposits and withdrawals.

7. Account Accuracy Obligations

You must ensure that all information provided during registration is accurate and up-to-date.

8. Account Security Responsibilities

It's your responsibility to maintain the confidentiality of your login credentials and account details.

9. Login Credentials and Password Protection

Choose a secure password for your account, and keep it confidential. If you suspect unauthorized access or a security breach, notify us immediately.

10. Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited:

  • Collusion
  • Match-fixing
  • Manipulation of gameplay
  • Multiple-accounting (as outlined in section 5)
  • Cheating

We may monitor your activity to detect any potential abuse or irregularities.

11. Bonus and Promotion Rules

All bonuses, promotions, or rewards offered by us are subject to these Terms. Any attempt to exploit or manipulate bonus conditions will be considered a breach of this Agreement.

12. Wagering and Gameplay Conditions

Wagers must be placed within the allowed limits and in accordance with our platform rules.

13. Bonus Abuse Prevention

We reserve the right to revoke, suspend, or modify any bonus offer if we detect abuse or irregularity.

14. Deposits and Withdrawals (if applicable)

Depositing funds onto your account is subject to these Terms and may require identity verification. 

15. Verification before Withdrawals

We reserve the right to verify withdrawal requests, which includes verifying identification documents.

16. Processing and Review Procedures

Withdrawal requests will be reviewed in accordance with these Terms. Any disputes or queries should be directed to customer support.

17. Responsible Gambling Expectations

You acknowledge that gaming can involve risk. You agree not to gamble more than you can afford to lose, and we recommend taking regular breaks from gameplay.

18. Self-Exclusion and Account Restrictions

If you're concerned about your gambling habits or feel the need for self-exclusion, please contact our customer support team. We'll do our best to assist you within reasonable timeframes.

19. Game Fairness and RNG Systems

All games offered by us are subject to regular testing and review to ensure fair play.

20. Technical Interruptions or Voided Gameplay

We cannot be held responsible for technical issues, connectivity problems, or gameplay interruptions that occur due to circumstances beyond our control. In such cases, your bet may not be processed, voided, or replayed in accordance with our discretion.

21. Suspension or Closure of Accounts

In the event you breach these Terms or engage in prohibited activities, we reserve the right to suspend or close your account without notice.

22. Intellectual Property and Platform Ownership

All content on this site is owned by Pestana Casino Park and may not be reproduced in whole or part for any reason other than personal use with proper attribution given where possible.

23. Limitation of Liability

We will not be liable to you, our customer, for damages, losses, delays, or inconveniences arising from your use of the Services, unless such damages are caused by us through gross negligence or malice.

24. Modification of Terms

These Terms may be changed at any time with or without notice to reflect changes in our business practices, technology requirements, regulatory demands, and relevant laws.

25. Contact or Support Guidance

For questions about these Terms or the Services, please contact our customer support team via email or visit the "Contact Us" section on this website.

26. Applicable Licensing or Regulatory Oversight (if applicable)

Our Services operate under relevant gaming regulations and licenses issued by jurisdictional authorities where applicable.

By accessing or using our Services after reading these Terms, you confirm your understanding of their contents and agree to abide by them. We reserve the right to modify or update these Terms as necessary to reflect changes in laws, technology, business practices, regulatory demands, or any other reason we see fit without prior notice.