Contact Us
At Pestana Casino Park, we understand the importance of providing exceptional customer support to ensure your experience with us is enjoyable and hassle-free. Below, you'll find a comprehensive guide to help you navigate our various support channels.
Customer Support Availability
Our casino facility operates from Sunday-Thursday 15:00–03:00, Friday, Saturday and holiday eves 16:00–04:00. During these hours, on-site staff are available for assistance with any questions or issues related to the casino operations. For inquiries regarding hotel bookings or general customer service, please refer to our website's contact information.
Email Support
If you have a specific query or concern that requires detailed attention, we encourage you to reach out via email. Our support team will respond within normal business hours, typically ensuring your inquiry is addressed as soon as possible.
Help-Centre Access and FAQ References
We believe in providing clear guidance for our guests' needs. For frequently asked questions or more detailed information on a wide range of topics, including casino rules, responsible gaming practices, and hotel services, please visit the 'FAQ' section within our website's help centre.
Live Chat Support Availability
Unfortunately, due to operational specifics and available staffing, we do not offer real-time live chat support. However, you can reach out via email or phone during operating hours for assistance.
Responsible Gaming Assistance
At Pestana Casino Park, the well-being of our guests is paramount. If you're concerned about your gaming habits or need guidance on responsible gaming practices, please don't hesitate to contact us. We have established partnerships with designated entities for consumer conflicts and problem-gambling counseling services.
Technical Support
For issues related specifically to the casino's digital systems, you may also reach out via email or phone during operating hours.
Complaint or Dispute Guidance
In the unlikely event of a dispute or issue that requires escalation, please refer to our designated alternative dispute resolution entity: Centro de Arbitragem de Conflitos de Consumo da RAM. Their contact information can be found within our website's footer.
Communication Response Expectations
Please note that response times may vary depending on the complexity and volume of inquiries received by our support team.
At Pestana Casino Park, we're committed to providing an exceptional experience for all our guests. If you have any questions or concerns, please don't hesitate to reach out using one of the above-mentioned channels.
We look forward to assisting you in a timely and professional manner.
Phone Support
For inquiries related specifically to hotel bookings, rooms, and facilities, please contact us. For casino-related matters or other support, kindly email during operational hours.
Please note that multilingual assistance is available for guests primarily in English and Portuguese.
